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Saran
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E-Jurnall Reconceptualising the strategic role of loyalty schemes
Jennifer Rowley
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E-Jurnall Maintaining customer relationships in high credence services
Andreas B.
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Kewirausahaan
S.B.Hari Lubis
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E-Jurnall Mobile customer relationship management: an exploratory analysis of Italian applications
Marta Valsecchi,
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E-Book Tourism / ECOTOURISM POLICY AND PLANNING
David A. Fennell and Ross K. Dowling